Frequent Asked Questions

We operate a straightforward yet sophisticated billing system that assigns a unique account number to each customer account, regardless of the number of accounts linked to the same customer. When making payments via M-Pesa, clients input our PayBill number (4084833) and the specific account number received through our reminder messages. If the account number is forgotten, clients can contact our offices at 0758396472 or use the login button above to access their account user dashboard, where account numbers are displayed. After payment, a transactional message confirms the payment, and unless an error occurred, accounts activate automatically. Any phone number can make a payment on behalf of the client, provided the correct account and PayBill numbers are used. Subscriptions start on the payment date, renew on the same date the following month, and terminate if not paid when 90% used, renewing upon payment.
Certainly! Our payment system allows flexibility, and you can pay using a different phone number. The crucial factor is to ensure that you input the correct account number (provided during registration and also sent via reminder text messages) and PayBill number (4084833) during the payment process. As long as these details are accurate, any phone number can be used to make a payment on behalf of the client. If you ever encounter any difficulties or have questions during the payment process, feel free to reach out to our customer support at 0758396472 for assistance. We are here to make the payment experience as convenient as possible for you.
If you do not receive a transactional message after making a payment, don't worry. In most cases, transactional messages are sent promptly to confirm successful payments. However, if there is a delay or if you don't receive the message, rest assured that your account will still activate automatically upon successful payment. It's important to double-check that you've used the correct PayBill number (4084833) and entered the right account number during the payment process.

If you continue to experience issues or have concerns about your payment, please reach out to our customer support at 0758396472. Our team is readily available to assist you and ensure a smooth experience with your account activation. Your satisfaction and seamless connectivity are our top priorities.

Your subscription starts on the day you make the payment and extends for a duration of 30 days. For example, if you make a payment on the 17th of March, your subscription will be active until the 17th of the following month, in this case, April. The renewal and end date align with the initial payment date. It's a straightforward and convenient system, ensuring that you have continuous access to our services without any interruptions.
Your subscription will not be terminated until your exact time of payment the following month comes. However, there is a precautionary measure in place. When your subscription reaches 90% usage, you will receive a reminder message from us prompting you to renew your subscription. If you fail to renew by the end of your subscription period, your services will automatically be terminated.

To avoid any disruptions in your services, we recommend renewing your subscription before it reaches 100% usage. This ensures a seamless experience, and you won't have to worry about service interruptions. If you have any concerns or need assistance, feel free to contact our customer support at 0758396472 for further guidance.